[Fingertip City in 2020] The construction of social governance in Smart Wuzhen has changed from ＂having＂ to ＂excellent＂

　　Cctv news(Reporter Tian Hong): A thousand-year-old town with clear water. With becoming the permanent host of world internet conference in recent years, Wuzhen, located in Jiaxing, Zhejiang Province, has taken advantage of this "east wind" to carry out a series of explorations in the fields of digitalization and informatization of urban governance, focusing on the intelligent improvement of social governance in towns and realizing the construction of smart towns.

　　"You don’t have to spend money to buy goods in this self-service machine, as long as you have ‘ Civilization coin ’ Just do it. " The reporter saw that a Wuzhen resident was paying 45 "civilized coins" through the "Wuzhen Butler" applet and bought a bottle of mineral water. After becoming "Wuzhen Butler", he has accumulated 3,000 "civilized coins", which can be exchanged for biscuits, toothpaste, glutinous rice flour and so on.

　　The "Wuzhen Butler Linkage Center" was first established in 2017. It is a comprehensive command platform for social governance integrating online and offline functions. By integrating the information platforms of various departments online, the "Wuzhen Butler Linkage Team" was established offline, realizing the "one network linkage" of social governance.

　　In order to realize the leap from "having" to "excellent" in the construction of smart towns, in April, 2020, Wuzhen launched the 3.0 iterative upgrade plan for the construction of smart towns, and formulated the "Planning Plan for the Construction of New Smart Towns in Wuzhen (Smiling Wuzhen)". The exclusive applet of "Wuzhen Butler" was built for the first phase of the project, and a "civilized coin" integral system was established.

　　Environmental sanitation cleaning, illegal parking, fire … … Information related to urban governance issues can be submitted by Wuzhen Butler to Wuzhen Butler Linkage Center at the first time through small programs, and the center will manually screen the events. Relevant problem information can be dispatched to government departments and grid workers in the region for processing, or environmental sanitation cleaning and other events that are convenient for the masses to participate in the disposal can be opened to the public, and the masses will "grab the bill" to complete the problem disposal and accumulate "civilized coins".

　　In addition to participating in information submission and problem solving, you can also participate in official volunteer activities, and "Wuzhen Butler" can get certain points of "civilized currency". Off-line, "Civilization Coin" has its own self-service machine, which is used to exchange various commodities, and 10 "Civilization Coin" is equal to 1 yuan; Online, there is a "civilized coin" mall, and "Wuzhen Butler" can log in to the mall to shop at any time.

　　Jiang Wei, secretary of the Party Committee of Wuzhen Town, said, "In Wuzhen, every ordinary Wuzhen person and every visiting tourist can become Wuzhen &lsquo through registration; Big housekeeper ’ . The key to urban social governance lies in people, and we should mobilize more social groups to participate. Now ‘ Wuzhen housekeeper ’ There are 3,700 people. "

　　The establishment of the information platform of "Wuzhen Butler" and the practical exploration of the integral system of "civilized currency" not only mobilized the masses, village communities, social organizations and enterprises to participate in the grassroots society, but also mobilized the enthusiasm of the housekeeper to manage things and built a new pattern of social governance of "multiple participation and collaborative governance".